Medical Billing FAQs

What type of experience do you have?

Talisman Solutions is a vastly experienced healthcare service provider. Our range of services include medical coding, medical billing and accounts receivable services. All of these services are supported by an experienced management team, consisting primarily of reimbursement professionals, who understand your needs perfectly.

What medical establishments have you worked with in past?

Some of the medical establishments that we have the expertise to support are:

• Individual physicians
• Physician groups
• Multi specialty groups
• Clinics
• Hospitals

How will you keep my practice informed?

Talisman Solutions provides your practice with standardized regular reports on a weekly/monthly basis. Reports can be customized to your practice's specific areas of concern.

What about my patient’s confidentiality?

All information provided to Talisman Solutions is handled with the strictest confidentiality code of conduct.

Are the claims filed electronically?

All claims will be sent electronically whenever possible. If not, paper claims will be computer generated.

What kind of follow-up do you do?

Upon receipt of the EOB we will follow up on any denied or rejected claims. In addition, if we have not received an EOB within 45-60 days, we will initiate a follow-up with the insurance company. Any claims that require an appeal will be sent on paper along with a letter of appeal and any required documentation. We work on each claim until it has been paid or a reasonable response for nonpayment has been given. If an appeal needs to be filed, Talisman will file the appeal.

Do you need to remove patient charts from our office?

Absolutely not, all we require are the following:

• Patient Information Form
• Front and back copy of the patient’s insurance card(s)
• A signed copy of the Superbill/Encounter Form by the Physician which includes CPT and ICD-9 codes
  If office notes are required by the insurance company in order to process the claim, we will contact your office and ask for a copy of the office notes for payment purposes.

How does Talisman Solutions obtain the necessary information?

• Scanner - we will install a scanner at no charge
• Fax - this can be generated weekly or daily
• Mail

Can you handle clients anywhere in the country?

Absolutely, with today's technology, location is not an issue. We will visit your offices wherever you are located, so that you can get completely comfortable with our services.

Where do insurance payments go?

Payments are sent directly to your office. You money will not be handled by us. We will post payments and follow up on claims once your office sends us copies of the EOB’s.